RMS is Working Harder than Ever in Support of our
Borrowers and Real Estate Agent Partners and Communities;
And It’s Working!
Over the past three months we have continued to set new company records for the number of customers we have helped finance the homes of their dreams. And, we have done so during a period when the role of our homes in our lives has become more important than ever.
- Our RMS Team has not missed a beat when it comes to fulfilling that mission – even under the unprecedented challenges of conducting business during the COVID-19 pandemic.
- 100% of our employees remain fully engaged in meeting the needs of our customers.
- 95% of our employees are working from home – and our productivity levels are higher than ever.
- And, our 1Q Customer Satisfaction Levels are higher than ever – with RMS earning Top 5 Best-in-Class ratings at the National Level in the areas of Overall Customer Satisfaction (95%), Likelihood to Recommend (96%) and Net Promoter Score (90%).
We are so appreciative and proud of the incredible efforts and commitment of our 750 + RMS employees, across all areas of our company. The strength of our company culture is enabling us to rise to the current challenges, adapt, and perform at higher levels than ever before.
We remain committed to doing whatever it takes during these “business not as usual” times to continue finding ways to meet and exceed the needs and expectations of our Borrowers, Real Estate Agent Partners and Communities.
When it comes to home financing, you can put your trust in RMS. We’re still here. We’re working harder, and better than ever.
Contact us today to find out more about how we can help Guide You Home!
Residential Mortgage Services is very excited to be recognized as the #4 PHFA Lender in 2019!
New Hampshire Housing Names 2019 Top Lenders
RMS is very excited to be recognized as a 2019 Top Participating Lender by New Hampshire Housing! Congratulations to Lisa Capicchioni, Robin Cousineau, Joseph Gagnon, Marleen Paquette, Sharon Peters, Jay Vogel, and Gladys White for being named as 2019 New Hampshire Housing Top Lenders.
Scotsman Guide Top Originators 2019
Congratulations to the Loan Officers from RMS who were recognized as Scotsman Guide 2019 Top Originators!
View the April issue of the Scotsman Guide here: https://www.sg-resdigital.com/resdigital/202004re/MobilePagedReplica.action?pm=2&folio=40#pg40
NAMMBA Top 100 Producers
RMS is proud to share that 5 of our Loan Officers made the 2020 NAMMBA Top 100 Producers, distinguishing them as among the top women loan originators in units and volume in the nation. Congratulations to Elise Bare, Debbie Bodwell, Melissa Caci, Elena Campbell, and Amy Goss!